Support

How can we help?

Quick answers below, full step-by-step guides on the How-To page, or send us a ticket and we'll get back to you.

Create your account

Sign in with your phone number and set up your profile.

Log a Quick Game

Record open-play scores and build your stats.

Start a group session

Set up courts, add players, and generate a schedule.

The three formats

Rotating, Set partners, and King of the Court.

Mixed doubles

Turn on Mixed Partners so every team is one man and one woman.

Invite players

Share a link or QR code and let players claim their spots.

Join a game

Tap the link, scan the QR code, or enter the 6-digit code.

The waitlist

Game full? Get in line and move in automatically.

Follow & score

See the schedule and enter scores from your own phone.

Enter & fix scores

Score live, edit a result, or mark a DNF.

Standings & stats

Tiebreakers, the podium, and your history.

Troubleshooting

Missing sign-in code, links, updates, and full games.

See all How-To guides →

Send us a ticket

Prefer email? Reach us anytime at support@kruva.app.

Frequently asked questions

How do players join my game?
Share the join link from the Players screen, or show the QR code. People without Kruva go to their app store. People with the latest Kruva land straight in the game. Anyone can also type the 6-digit code in My Games → Join with code. Full guide
Does Kruva do mixed doubles?
Yes. Turn on Mixed Partners in Game Setup (Round Robin — Rotating or Set). Every team is one man and one woman, and on Rotating every man partners every woman once per rotation. Kruva needs the same number of men and women to start. Full guide
The game is full. Can I still get in?
Tap "Add me to the waitlist." When a spot opens, the first person on the waitlist moves in automatically. Mixed games have separate men's and women's waitlists. The waitlist closes when the match starts. Full guide
The join link sent me to the App Store instead of the game.
Kruva isn't installed, or it's an older version. Install or update Kruva and tap the link again, or open Kruva → My Games → Join with code and enter the code shown on the page.
Kruva says "Please update Kruva."
A newer version is available. Tap Update Kruva to open the App Store or Google Play and install it.
I didn't get my sign-in code.
Check the number, including the area code, wait a minute, then tap Resend code. A weak signal can delay texts. If it still doesn't arrive, send us a ticket above with the phone number you're using.
How do I sign in?
Enter your mobile number and we'll text you a 6-digit code to verify — no password. You stay signed in until you reinstall the app.
Do the other players need an account?
Only if they want to follow live and enter their own scores — then they sign in and join your game with a code. Otherwise the Court Master can add anyone as a typed name, and they still play and appear in the schedule and standings.
Can players see the schedule and enter scores on their own phones?
Yes. After joining a game with a code, each player sees the live schedule and standings on their own phone and can enter their own scores. A score shows as "Pending" until a different player from that game (or the Court Master) verifies it — so no one can fake a score, and you can't verify your own.
What's the difference between the three formats?
Round Robin — Rotating gives you a new partner every round (individual standings). Round Robin — Set keeps one partner the whole match (team standings; needs an even number of players). King of the Court has winners move up a court and losers move down, partners split every game, and crowns whoever has the most wins.
What is King of the Court?
A format where winners move up a court and losers move down after each game, and partners always split. The player with the most wins across all courts is crowned King of the Court (points break ties).
How many players can I add?
In Group Games you set the Number of Players in Game Setup. It defaults to 4 per court, and you can go higher; extra players rotate through byes. Quick Game supports up to 2v2 (four players).
What scoring options are there?
Standard scoring (default to 11) or Rally scoring (default to 15), any target you choose, and Win by 2 (official USA Pickleball) or Straight up (first to the target wins).
Can I go back and fix a score?
Yes — scores can be edited after entry. You can also mark a game DNF (Did Not Finish), which records 0–0 and is excluded from standings, and undo a DNF or enter the real score later, even after the match is complete.
How does Quick Game work?
Quick Game lets you log scores during open play without setting up a full session. Choose singles or doubles, enter the score, optionally tag your partner and opponents, and save. After each game you can switch partners, keep the same partners, or start fresh — without re-entering names.
Will I lose my match if the app crashes or my phone dies?
No — live matches save to the cloud as you play. Reopen Kruva, go to My Games → Active, and tap Resume; your schedule, scores, and standings come right back.
Does Kruva work without internet?
You can keep scoring on a flaky connection — scores save on your device and sync automatically when you're back online, with no duplicates. Signing in and syncing across multiple phones do require a connection.
What tiebreaker rules does Kruva use?
USA Pickleball official tiebreakers (Rule 12.C.3): Wins → Head-to-head record → Point differential → Total points. DNF games are excluded from standings.
Is Kruva free?
Yes. Kruva is free to download and use. No subscription required to start.